Privacy Policy — How Your Data Is Protected at wj9

Welcome to wj9. This Privacy Policy explains what information we collect when you use the wj9 website and services, why we collect it, and how we keep it secure.

Wj9 believes privacy is a fundamental right. We only collect data that is strictly necessary to provide our services. Your information is never sold to third parties or used for any unnecessary purpose.

By using wj9 services, you agree to this privacy policy. Please read it in full before creating an account for the first time.

Wj9 collects two types of information — what you provide directly, and what is automatically gathered while you use the site.

Directly Provided Information

• Registration time: Name, email address, phone number, date of birth, and password.
• During Identity Verification: A copy of your national ID or passport, along with a selfie.
• During Payment: Mobile banking number (bKash, Nagad, Rocket) and transaction details.
• Support Hours: Your message and details of your complaint.

Automatically Collected Information

• IP address and device information (model, operating system).
• Browser type and language settings.
• Site visit times, page views, and click history.
• Game history and betting activity.
• Cookies and Session Data.

Wj9 uses your data solely for the purposes stated. It will never be used for anything beyond those purposes.

• Account management: Registration, login, and account verification.
• Service Delivery: Playing games, placing bets, and processing payments.
• Security: Fraud detection, anti-money laundering, and account security.
• Customer support: Complaint resolution and technical support.
• Legal obligation: Meeting the requirements of regulatory authorities.
• Improvement: Analyzing and improving the platform experience.
• Contact: Sending promotional offers and important updates (you can opt out at any time).

Wj9 may share your personal data with third parties in limited circumstances and for specific purposes only.

When data is shared

• Payment Provider: Information required for transaction processing is shared with bKash, Nagad, or Rocket.
• Identity verification service: With trusted verification partners for the KYC process.
• Game Provider: Session data required to play specific games.
• Legal Authorities: When required by legal obligation or court order.
• Security Investigations: For investigating fraud or criminal activity.

Outside of these cases, wj9 does not share your data with any other party. Third-party service providers are contractually bound to uphold wj9's privacy standards.

Cookies are small text files stored in your browser. wj9 uses cookies to enhance your experience and keep the platform running smoothly.

Cookie Types

• Essential cookies: Required for login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the site are used most.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain wj9 features to stop working correctly.

Wj9 keeps your data secure by following the highest industry standards, with security measures in place at both the technical and administrative levels.

• SSL/TLS Encryption: All data transmitted to the site is protected with 256-bit encryption.
• Password Hashing: Passwords are never stored in plain text — only an encrypted hash is kept.
• Data Center Security: Servers are hosted in secure, internationally certified data centers.
• Access Control: Only authorized wj9 staff may access your data when necessary.
• Regular security audits: Regular security audits are conducted by independent third-party experts.
• Two-factor verification: Two-factor authentication is available to add an extra layer of security to your login.

Wj9 does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as your account remains active. After closure, typically 5 years (for legal compliance).
• Transaction records: 5–7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Game history: 3 years.
• Support Messages: 2 years.
• Log Files: 12 months.

Once the retention period expires, data is securely deleted or anonymized.

As a wj9 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

Wj9 services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

If we are notified that a minor has created an account, we will immediately delete that account and all associated data.

Wj9 may update this Privacy Policy as needed. If significant changes are made, registered members will be notified in advance by email and a notice will be displayed on the site.

Continued use of the service after an update constitutes acceptance of the revised policy. The date of any policy change will always be shown at the top of the page.

If you have any questions about this privacy policy or wish to exercise any of your rights regarding your data, please get in touch with us.

• Email: support@wj9.bet
• Live Chat: Click the chat button at the bottom-right corner of the site
• Duration: 24 hours a day, 7 days a week

We will do our best to respond to your request within 30 days of receiving it.